At shelvingx.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience and feel confident when purchasing our products. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process in accordance with applicable consumer protection regulations.

Please carefully review the following return and refund policy before submitting a return request.

1. Return Eligibility

Customers may request a return within 14 days after receiving their order in accordance with applicable European consumer protection laws.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as received.

• The product must include all original packaging, accessories, and included materials.

• The product must not show signs of damage, installation, modification, or improper use.

• Proof of purchase or order information must be provided.

Products returned without prior approval may not be accepted.

2. Return Request Process

To initiate a return, customers must contact our customer service team before sending any products back.

Please contact us at:

Email: info@shelvingx.shop

When contacting us, please include:

• Order number

• Customer name

• Product details

• Reason for return

• Photos or additional information if the product has defects or damage

Our customer service team will review your request and provide return instructions if your request meets the return requirements.

Please do not send products back without receiving confirmation from shelvingx.shop.

3. Return Shipping Costs

For returns caused by personal reasons, such as:

• Incorrect product selection

• Change of mind

• No longer needed

• Personal preference

the customer may be responsible for the return shipping costs.

For products that arrive damaged, defective, incorrect, or incomplete due to an error on our side, shelvingx.shop will review the situation and provide an appropriate solution, including replacement, refund, or other available options.

4. Damaged or Incorrect Items

We carefully inspect and package our products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

• Order number

• Description of the issue

• Clear photos showing the damage or incorrect item

After reviewing your request, we will work with you to find a suitable resolution.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed to the original payment method.

• The refund amount will include the eligible product cost.

• Original shipping fees may not be refundable unless required by applicable law.

Refund processing times may vary depending on your payment provider and financial institution.

Typically, refunds are completed within several business days after approval.

6. Cancellation Policy

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible. In this case, customers may follow the return procedure after receiving the product.

To request cancellation, please contact us immediately:

Email: info@shelvingx.shop

7. Exchanges

Currently, shelvingx.shop does not offer direct product exchanges.

If you wish to receive a different product, please return the original item according to our return process and place a new order separately.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or product-specific reasons.

Examples may include:

• Products that have been used or installed

• Products damaged due to improper handling

• Customized or specially prepared items

• Items missing original packaging or components

Any exceptions will be handled according to applicable consumer protection laws.

9. Consumer Rights in Germany and the European Union

Customers located in Germany and the European Union retain all statutory consumer rights provided by applicable laws.

Nothing in this Return and Refund Policy limits or replaces your legal rights as a consumer.

Where mandatory consumer protection regulations apply, shelvingx.shop will comply with all applicable requirements.

10. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact our customer service team:

Company Name: shelvingx.shop

Email: info@shelvingx.shop

We are committed to providing reliable support and ensuring that every customer receives fair and professional service.

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Thank you for choosing shelvingx.shop.